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Warranty

Warranty Terms

Category: Warranty

product details


WARRANTY

All of our products come with the full world manufacturer warranty. According to the European Rules (European Union ) all the products come with a 24 months warranty when the client is an individual/private.When the order is placed by a Company/Business name the warranty period is 12 months. Warranty period outside European Union is 12 months.

. In case of faulty product you need to get in touch with the our company first. We will give instructions how to manage the problem .The client can be addressed to the local service center (if any ):alternatively we organize the collecting of the machine to be fixed or replaced by our technical service. This depends by the nature of the problem also.

Plug

The electrical products come with the 2 pins plug (named as Schuko or German type).This plug is used in the most of the European countries ( Germany, Sweden, Denmark, Holland, Spain......).

On request it's available the UK 3 pins plug

We sell new machines only

Pls note that most of the machine we sell are tested at the manufacturers. Due to this testing you could find water residual in the boiler of some machines (espresso machines).

Shipment Tracking.

Once the shipping is made you will be informed via email with the tracking number.You can check the parcel status at the web site of the courier using that number.

Shipment insurance.

All shipments are covered by an insurance to cover the possible damages in shipping. Should you notice any damage pls inform the courier immediately and contact our company to open a claim.

 
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Testimonials
Testimonials
20 May 2009
My New Musso Lussino 4080 ice cream machine is working super. Very satisfied. Food journalist and chef. »
Kille Enna DK www.Killeenna.com
10 Feb 2011
Dear Carlo, I have received my pasta machine. Thank you very much for a very good service and product. I am very happ... »
Ha Cao
29 Jan 2009
.. I received the Europiccola. Fantastic coffee machine!! Thanks for the quick delivery. Ciao »
Marcel Jorissen Denmark
03 Jul 2009
Hi Carlo Just to tell you that my Tea coffee machine is fantastic, I use it everyday ! I wish you a nice summer. (f... »
Claude Jonas
10 May 2011
...the espresso machine & grinder arrived today. it is a fantastic! I do an espresso party with this machine!!! T... »
kunimoto tsukasa
03 Feb 2012
Hi carlo, the La Pavoni Espresso machine arrived today. It only took 6 days from ordering to be delivered to my door in ... »
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Musso Lussino 4080 Piccolo


Expressa


Warranty Terms


Imperia RMN 220-electric